Return and Exchange Policy Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. Please review our return and exchange policy below. This policy applies to all products unless otherwise specified. All returns and exchanges are subject to our discretion and must meet the conditions outlined. Conditions for All Returns and Exchanges Product Condition: Products must be unused, in their original packaging, with all tags, labels, and accessories intact. Returns or exchanges will not be accepted for used, damaged (by the customer), altered, or washed items. Time Frame: Requests must be initiated within 7 days of delivery or purchase date. Proof of Purchase: A valid receipt, invoice, or order confirmation is required. Shipping Costs: Customers are responsible for return shipping costs unless the issue is due to our error. Refunds: Refunds (where applicable) will be processed in the original payment method within 7-10 business days after we receive and inspect the item. Non-Refundable Items: Personalized, customized, or perishable items are non-returnable and non-exchangeable. How to Initiate: Contact our customer support team at [email/phone] with your order details and reason for return/exchange. Return Policy Returns are only permitted in the following limited circumstance: Size Mismatch: If the product received does not match the size ordered (e.g., due to a fulfillment error on our end), you may return it for a full refund. The item must be unused and in original condition. No other returns are accepted, including for reasons such as change of mind, color preferences, or minor cosmetic issues. Exchange Policy Exchanges are only permitted in the following limited circumstance: Poor Product Quality: If the product is defective, damaged upon arrival, or of substandard quality (e.g., manufacturing defects like faulty stitching or material issues), you may exchange it for the same item in a different size/color (if available) or a similar product of equal value. The item must be unused and in original condition. No other exchanges are accepted. If an exchange is not possible (e.g., due to stock unavailability), we may offer a refund instead at our discretion. Important Notes We reserve the right to refuse any return or exchange that does not comply with this policy. This policy does not affect your statutory rights under applicable consumer protection laws. For hygiene reasons, certain items (e.g., undergarments, swimwear) may have additional restrictions. If you have questions, please reach out to our support team. Policy last updated: [ July 19, 2025].